What are Replica Surfaces?
Replica Surfaces are hyper-realistic, ultra-thin photography backdrops that replicate real textures like marble, wood, cement, and more.
Do they look real? How high resolution are we talking?
All designs are 300 dpi at printed size of 23 x 23 inches. Go ahead. Get close.
How big are the Surfaces?
Each Surface measures 23 x 23 inches square and 3 mm thick, with a rigid, three-layer construction.
Can I expect the colors to be exactly as I see them on my screen?
Since monitors and devices display colors differently, actual Surface colors may vary from what you see on your screen. Try viewing on different devices with the screen brightness turned all the way up.
And remember, lighting changes everything. Like with every backdrop, taking photos indoors versus outdoors (and in natural light versus artificial light) may cause your Surfaces' coloring to look different from the photos you see here. Luckily, at under 2 lbs, you can move your Surfaces around in pursuit of the light you love. If you have specific questions about design colors, pop me an email at info@replicasurfaces.com.
How should I clean my Surfaces?
Remove food substances with 409 kitchen cleaner. Test all other cleaners and any non-food substances (paint, dye, etc) on the logo side first. Avoid cleaning with water or soap as these can rarely cause warping. Do not allow harsh substances such as alcohol or acetone to contact your Surface.
Unfortunately, we can't accept returns if you do end up staining your Surface so definitely test all non-food substances and any highly-pigmented food substances on the logo side first. Please see our return/exchange policy for more details.
How resilient are Replica Surfaces?
All Surfaces are made of a rigid, three-layer material that will stand up to normal use and transportation. Lift and move props (rather than dragging them) to avoid scratching your Surface. Use extra care when using heavy, sharp, or pointed props.
Unfortunately, we can't accept returns on used Surfaces. Please see our return/exchange policy for more details.
Can I place hot or cold objects directly onto my Surfaces?
Do not try this at home! Always use a pot holder or trivet, or allow item to reach room temperature before contacting your Surface.
Can I eat off of the Surfaces?
Surfaces are to be used for food photography and display, and the Surfaces have not been tested to be used with consumption of food products, as this is not their original or intended purpose. Please use caution if you decide to consume food products that have been displayed on the Surfaces, as we cannot guarantee that such food will not cause illness or death, and you hereby assume and accept full responsibility and liability for any such unintended results.
What are Replica Stands made from?
Replica Stands are custom-fit to hold any two Replica Surfaces in an L-shape. No more propping backdrops against awkward objects. The Stand's cutout-corner design ensures Surfaces lie flush against each other without any unsightly gaps. Stands are 3D printed using a blue-gray ABS plastic I like to call "Blue Steel."
Full disclosure: a white-colored adhesive is used to hold Stands in place during the 3D printing process. Occasionally, a small amount of adhesive is incorporated into the plastic itself resulting in a permanent small white smudge along the edge. This in no way affects the utility, strength, or general awesomeness of your Stands.
Will Replica Stands hold other non-Replica backdrops?
Replica Stands are custom-fit to hold Replica Surfaces. The slots in Replica Stands cannot hold backdrops that are thicker or thinner than a Replica Surface.
How will my order be shipped?
Replica Surfaces ship via FedEx ground with a typical shipping time of 2-4 business days. Most orders placed before noon will go out same day. Please allow one additional business day for processing just to be safe.
Can I order if I live outside the United States?
I'm sorry, but not at the moment.
We are always working to find an economical way to ship worldwide, but just haven't found it yet. You know how it is: big package = pricey shipping. Make sure you're signed up for the email list so I can keep you posted on international shipping.
What happens if the package arrives damaged?
We have gone to GREAT lengths to protect your Surfaces during their journey to you. Unfortunately, shipping companies can sometimes be less than gentle (to put it mildly). To make sure you aren't at the mercy of your local FedEx guy, we've partnered with Route Shipping Insurance to offer shipping protection! For about 1% of your order price (no more than a couple dollars) you can add shipping protection to your order.
This means that if anything happens to your Surfaces during shipping, Route will hook you up with replacements with just a few clicks. Route offers a white glove service (aka awesome customer service) and will quickly and easily help you with your claim. When you add items to your cart, you will have the option to add or decline shipping insurance. We HIGHLY recommend adding it since we aren't able to replace any Surfaces ordered without shipping protection.
What if I decide I don't want to keep my Surfaces? Can I send them back?
Sure thing! We are able to accept returns/exchanges of unused Surfaces in most circumstances. Just make sure you check out our full return/exchange policy.
Can I use Replica Surfaces to create and sell my own stock photos?
Yes, as long as you modify our designs by adding props to your photo. It is not legal to sell a photograph of a blank Replica Surface as a stock photo.
