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FAQ

    Surfaces + Stands

  • What are Replica Surfaces?

    Replica Surfaces are rigid, lightweight, stain-resistant photography backdrops that replicate real textures like marble, wood, cement, and more.

    Replica Surfaces are designed for business owners, bloggers, and photographers in need in gorgeous food and product photos.

    The rigidity of Replica Surfaces means they lay flat (no wrinkling, creasing, or rolling) and that can stand upright with the help of Replica Stands (more on Stands below).

    Replica Surfaces are designed to be mixed and matched with each other to create "wall" and "table" combinations that fit and enhance your brand.

    Plus, at under 2 lbs each, Replica Surfaces are easy to transport to on-site shoots or move around your home to wherever the light looks best.

    Every Replica Surface measures 23 x 23 inches square.

  • Can I expect the colors to be exactly as I see them on my screen?

    Since monitors and devices display colors differently, actual Surface colors may vary from what you see on your screen. Try viewing on different devices with the screen brightness turned all the way up.

    And remember, lighting, camera settings, white balance, and editing change everything! Like with other backdrops, changing these variables may cause the coloring of your Surfaces to look different from the photos you see here. Luckily, I've got photography how-tos all about those things!

    If you have specific questions about Surface colors, pop us an email at info@replicasurfaces.com. 

  • What are Replica Stands?

    Replica Stands are custom-fit plastic Stands that help you create a "wall" and "table" effect by holding any two Replica Surfaces in an L-shape. No more propping backdrops against awkward objects!

    Stands are made of flexible plastic for supreme durability and grippiness. I'm not saying run them over with your car, but they should hold up against pretty much anything else!

    Seeing a gap between your Surfaces when using Stands? Click here to learn how to set up your mini studio and make that gap disappear!

  • Will Replica Stands hold other non-Replica backdrops?

    Replica Stands are custom-fit to hold Replica Surfaces. The slots in Replica Stands cannot hold backdrops of a different size.

  • What's included when I order a Surface: one Surface or two?

    All Surfaces and Stands are sold separately so that you can mix and match them to achieve a look that fits and enhances your brand.

    If you want to create a two-Surface setup using Stands, you'll want to order two or more Surfaces using the bundle tool. For a limited time, the bundle tool will automatically add a set of free Stands to your order!

    Unfortunately, the website backend can't add free Stands to orders placed using the regular shopping cart so definitely use that bundle tool! Oh, technology!

  • Setup + Care

  • How should I setup and care for my Surfaces?

    Fabulous question! Click here for a guide full of photos and a little cheesy photoshop.

  • How should I clean my Surfaces?

    Replica Surfaces are VERY resistant to stains from food and drink so go ahead and get messy!

    For mild messes, wipe with a damp, room temperature cloth or paper towel and dry promptly after each use. For bigger or more pigmented messes, we recommend cleaning with one of these approved cleaners: 

    - 409 Multi-Surface Cleaner

    - Mrs. Meyer’s Clean Day Multi-Surface Everyday Cleaner

    - Seventh Generation Disinfecting Multi-Surface Cleaner

    These three cleaners have been rigorously tested and are proven to be Surface-safe.

    If your Surface doesn’t wipe clean immediately, spray with cleaner again and let stand 3-5 minutes before wiping. Repeat until the Surface wipes completely clean.

    Avoid contact with non-food substances (e.g. paint, dye, etc) since these may stain or damage the finish of your Surface. If you want to drizzle highly-pigmented foods or any non-foods (e.g. lotions, oils, and other beauty products) onto your Surface, we always recommend testing them on the backside of your Surface first.

    Same goes for any unapproved cleaner or wipe. We strongly recommend testing it on the backside of your Surface first to make sure it’s Surface-safe.

    Unfortunately, we can't accept returns if you do end up staining your Surface or damaging the finish with an unapproved cleaner. Please see our return/exchange policy for more details.

  • Can I place hot objects directly onto my Surfaces?

    Don't try this at home! Avoid placing hot objects directly on your Surfaces. Always use a pot holder or trivet, or allow item to reach room temperature before contacting your Surface.

  • Can I leave my Surfaces in direct sunlight or a hot car?

    Surfaces left in hot environments for extended periods of time (ie. direct sunlight or a hot car) are at risk of warping. Be kind to your Surfaces and take them inside with you on hot days, just like you would with your camera.

    If you're shooting outside, shoot in a shaded area and take extra care with darker Surfaces as these attract more light and heat. Your photos will look better in the shade anyway!

  • Storage

  • How should I store my Surfaces?

    To best protect your Surfaces, store Surfaces at room temperature and in the foam sleeves they arrive in.

    For more stylish protection, keep your eyes on your inbox because a custom carrying case is in the works! We expect it to be available in late 2020 or early 2021.

    Need a carrying case sooner than that? Some customers use an artist portfolio case, which can be found at most craft stores. Just make sure the inner dimensions are at least 24 x 24 inches.

  • Shipping + Delivery

  • How will my order be shipped?

    Replica Surfaces ship via UPS ground with a typical shipping time of 1-3 business days within the contiguous US. Orders placed before noon CST usually ship same day, but please allow one additional business day for processing just to be safe.

    Unfortunately, we aren't able to offer overnight or expedited shipping at this time.

  • Can I order if I live outside the United States?

    I'm sorry, but we can only ship to US addresses at the moment.

    We are always working to find an economical way to ship worldwide, but just haven't found it yet. You know how it is: big package = pricey shipping. Plus, we refuse to saddle you with a bill for less-than-lovely customs fees!

    If you live out outside the US, make sure you're subscribed to the newsletter so we can keep you posted about international shipping.

  • Returns + Exchanges

  • What if I decide I don't want to keep my Surfaces? Can I send them back?

    Sure thing! We are able to accept returns/exchanges of Surfaces in most circumstances, as long as they're in original condition. Just make sure you check out our full return/exchange policy.

  • Other Bits

  • Can I use Replica Surfaces to create and sell my own stock photos?

    Yes, as long as you modify our designs by adding props to your photo. It is not legal to sell a photograph of a blank Replica Surface as a stock photo.

  • Can I eat off of the Surfaces?

    Most of the products we use in life are produced for a particular purpose. Replica Surfaces are designed to be used solely as photography backdrops that help you take gorgeous photos. Therefore, the production processes used to produce our Surfaces (or any other brand of backdrop) are not designed to meet food safety standards.

    Just like you wouldn’t eat off of that amazing old wooden floor, we do not recommend consuming food that has been sitting on our Surfaces or on any other brand of backdrop.