Returns + Exchanges
Orders are eligible for return or exchange within 30 days of delivery (according to the tracking number we sent you). If 30 days have passed since your purchase, we unfortunately can’t offer you a refund. To be eligible for a return or exchange, your item must be unused, free of stains or damage, and in the same package and condition that you received it. If your return passes our inspection, you may receive a refund or exchange.
To begin the return process, please send us an email at email@example.com. Please include the following in your email:
- Your full name
- Contact information
- Order number
- Reason for the return or exchange.
- If you'd like an exchange, please include which design you'd like to receive.
Can I return my product for a refund or exchange if...
- I hate it
- It was a gift and I/they don't want it
- I changed my mind after opening it
The answer to the above questions is YES! As long as it is within 30 days of purchase and the Surface is unused, free of stains, and undamaged. Email us at firstname.lastname@example.org and we'll get the process started.
NOTE: Like Amazon, you will be responsible for the two-way shipping for a returned or exchanged Surface. We cannot refund your original or return shipping costs.
What if I....
- Lost the product
- Damaged the product
The answer to the above questions is no. We have to draw the line somewhere, so please use your best judgment when reaching out about refunds. We understand that things happen, but we do stand by our products and policies.