Returns + Exchanges
Orders are eligible for return or exchange within 30 days of delivery (according to your tracking number). If 30 days have passed since your Surfaces were delivered, we unfortunately can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused, free of stains or damage, and in the same package and condition that you received it. If your return passes our inspection, you will receive a refund or exchange.
To begin the return process, please send us an email at firstname.lastname@example.org. Please include the following in your email:
- Your full name
- Contact information
- Order number
- Reason for the return or exchange
- If you'd like an exchange, please include which Surface you'd like to receive
Can I return my product for a refund or exchange if...
- I hate it
- It was a gift and I/they don't want it
- I changed my mind after opening it
The answer to the above questions is YES! As long as it is within 30 days of purchase and the Surface is unused, free of stains, and undamaged. Email us at email@example.com and we'll get the process started.
NOTE: Like Amazon, you'll be responsible for the return shipping on returned or exchanged Surfaces. We cannot refund your original or return shipping costs.
What if I....
- Lost the Surface
- Damaged the Surface
The answer to the above questions is no. We have to draw the line somewhere, so please use your best judgment when reaching out about refunds. We understand that things happen, but we do stand by our Surfaces and policies.